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FAQs GIFT VOUCHERS

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Excursions
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E-BIKE
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GIFT VOUCHERS
Gift vouchers are valid for one year from the day they are issued.
No, by purchasing the gift voucher you will receive a code that you can then use to complete your booking with date and time, again via our website, once you arrive at the checkout you will find the "redeem voucher" entry and there you will enter the voucher code.
Yes, you will receive the gift voucher in the e-mail box you used to complete your purchase.
Credit card, Pay Pal and bank transfer.
If you are unable to complete the payment procedure, please contact us via our live chat and we will get back to you as soon as possible.
Of course all you have to do is notify our office of your intentions by e-mail, and by paying the price difference, if any, you can decide on another excursion.
For this type of problem, we ask you to send us an e-mail directly with your request, which will then be evaluated by our office.
Reimbursement is possible but will be 85% of the total amount.

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